Help Wizard

Step 1


Can't make a payement for premium

Can't make a payement for premium


I am a spotify premium user since many year. Suddly my premium account was suspended and I was asked to updated my paiement. I have tryed with many credit cards (that I am sure that are valid: I have checked with my bank) but it is still refusing.

Thanks for your help

1 Reply

'Hi @pikhanovm thanks for posting in the Spotify Community! 


If you're having trouble making payments but your bank advises there's no issue with the cards you're using I would suggest either trying another payment type (such as PayPal) or trying to make the payment in a different browser, incognito browser, or after clearing your browser cookies/cache. 


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