Can't make a payment

[roxysue7]

Hi, I'm paying my spotify premium by my carrier, Smart prepaid. However I was out of my track to load the day of the payment so when I tried to update the payment details and did it again for the Smart prepaid load there's this error I'm encountering not getting the code to continue. Like when I entered my phone number, no codes I received from Spotify to continue. What should I do? Please help me. Thanks

[AndyJoel]

Hi @roxysue7!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.