Smartphone Samsung Galaxy J3 2007 (SM-J330FN)
Soundbar Sonos Beam
Smartphone: Android 7.0
My Question or Issue
I can't play music on Spotify using Alexa. The following is the traduction to English of the conversation with Alexa (I use Spanish with Alexa):
To configure Spotify in Alexa, I opened Alexa app in my smartphone and I went to Configuration / Music and I configured my account, using Facebook to log in Spotify. I also established it as default music service.
It is strange that when I link Spotify to Alexa, I get the message "Your Spotify account has been linked. You need a Premium account to use Spotify with Alexa". Why does it say that I need a Premiun account? It is a fixed warning message for all users (Premium and Free)? Or maybe does Alexa think that my account is not Premium? See attached image below.
Note: in the Spotify app, I do the login using Facebook also, and I access to my account of Spotify with Premium functionality available.
Thanks id advance.
Solved! Go to Solution.
I HAVE JUST SOLVED IT!
I contacted Spotify Support by Meessenger chat and they solved the problem. By the way, the online support works very well.
I had two accounts associated to my email address: one Premium linked to facebook and other Free. This can make problem with third party systems.
The support team migrated my playlists from my Free account to my Premium account and canceled the Free account.
Then, I disabled Sonos skill in Amazon Alexa and changed my Amazon password to force all systems to log out. After that, I do login in Alexa app and enabled the Sonos skill again in Alexa app. And it worked perfectly!