Can’t purchase premium

[Mikenfld]

ive Been trying to get Spotify premium for three days now I’ve tried both visa and MasterCard but I keep getting payment failed. Tried on my iPhone iPad and laptop but keep getting the same msg! Can anyone help me out

[osornios · Accepted solution]

Hey @Mikenfld

You should try with a different browser, or open a private window (incognito mode), and see if that does it.
 

Hope it helps. 🙂

[Mikenfld]

Tried that doesn’t work

[osornios]

@Mikenfld

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.