Can't redeem a family code

[Brennanf96]

My mom upgraded & sent me a family code to redeem & I have the code but don't know how or where to enter my invite code to get my account premium. Can anyone give me a link or instructions on where I put the code I have?

[Ox1]

Hello!

1. In the email, click Accept invitation here.
2. If you already have a Free or Spotify.com-created Premium account, the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click REDEEM.
3. If you do not have a Spotify account, you will be led to create a Free level account. After doing so, click Accept invitation here again on the email and the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click REDEEM.

If you need more help, just reply 😉 Have a great day!

[Brennanf96]

Thank you! The email actually got deleted though... Is there any other way to do it? I have a screenshot of the email but not the actual email

[Ox1]

Hello!
Please tell your mother to invite you again, so you can get the email and click the link 😉 Or, if the link is visible in the screenshot, just write it down and open it.

Have a great day!

[adriangalagher]

Hi

I'm clicking on the accept invitation page but it's not redirecting me to the redeem token page. Any advice?

[1dipstick]

Hi 

Ive been invited and receicevd a code.  However when clent on the accept invite it does redirect me to the redeem page

I get a message saying I'm already a member

Can yiu help?

[1dipstick]

Ops the Should read

'When Click accept it dosen't redrect me to the Redeem page'

Thanks

[Nicky9]

this is happening to me too. Did you get an answer?

[cameleon32]

I get exactly the same. Over and over again I get directed to a page where I can change my VISA credentials.The redeem page is indicated on top but you get redirected straight away. I see I'm already paying for a family account but can't get it working. Searched all over the internet. Many people with the same question but never an answer.