Can't register

[henber]

Hi,

it's absolutely frustrating. I am trying to register an account for my daughter. Should be the simplest task for an online-based commercial service - shouldn't it? Tried to register via Firefox, via Edge (both on PC) and via Safari on IPhone. There is no errormessage or anything, just a spinning wheel after hitting the Register-Button and after a few minutes a reCaptcha that needs to be updated. No registering, no feedback, nothing!!!! I even assumed, that somehow the registration process worked withoud any feedback or email, so I tried to login afterwards. Nothing ...  at least, that was to be ecpextected. Are we living in the early '90s? That's a shame for a worldwide operating computer company.

The user-names I tried (and which were not rejected as already registered or with illigit digits) were mi-lou-b an mialouisa09

I checked the necessary box for accepting user terms and in my frustration even the ones for accepting to sell my data out... still nothing.

If the rest of my family wasn't already registered and we didn't share a family account I wouldn't even bother to write this email but simply turn to Deezer, Apple or Amazon Prime Music

The email-address of my daughter (which I won't share here publicly) works fine, the invitation to the family-account reached here just as planned.

Is there anything I or Spotify can do to get her registered?

[mandiyal]

Yes ! We also face same problem

i think due system upgration we face this issue 

its may be work after few hours

[sf85xoco]

I have the same problem. My children do not have Spotify since yesterday, and nobody has answer or solve this issue. REALLY FRUSTATING!!! Please, Spotify DO SOMETHING ABOUT IT!!!!!

[mattiassjovall]

Any response from Spotify on this?

I have had this issue for two weeks now, and can't find ANY way to contact "Support" at Spotify

[lrieu]

Likewise. Same here... please help!

[schönen]

Exactly the same problem. Spent same time to retry many times. Frustrating. Could be nice that Spotify address that problem if they want to have clients !!! Could be nice also to be able to contact a support !

[Shaun_Yap]

Hello @henber and welcome to the Spotify community.

Let's try to get your problem resolved so that you, and your daughter can get back to listening to the millions of tracks available.

A few more things you could try is to reset your cache on your browsers. This is specific to browsers, but for Firefox you can try:

1. From the History menu, select Clear Recent History.

   If the menu bar is hidden, press Alt to make it visible.

2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

Do note that clearing your cache clears ALL passwords, login information et cetera for all sites. Before that, you could try to clear the cache for just Spotify:

1. Select the Firefox Menu button.
2. (Within Firefox 57 or newer, select Library)
3. Select the History icon.
4. Scroll to the bottom and select Show All History.
5. Search for the site using the Search History field in the upper-right corner.
6. Within the results, right-click the appropriate page and select Forget About This Site.

Alternatively, you could try to register in an Incognito Tab/Window. This option is available on all browsers and is sometimes referred to as Private Mode.

Do let me know if you are able to register the new account. Best regards

[sf85xoco]

I received a message that Spotify could not confirm my son's address. And we live in the same house, So please show me ASAP what can I do to avoid cancellation of my son's account.