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Plan
Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hi,
I switched to a new phone after my previous one stopped working and i cant remember the email and password of my premium account
Hi @עמרי,
Thanks for posting in the Spotify Community!
I recommend following the suggestion in this Support article of going to the password reset form and entering possible email addresses that you own. When you enter the right email address associated with your Spotify account, you'll get a message that a password reset email was sent. This way, you’ll be able to identify the email for your Spotify account as well as reset your password.
Let me know how it goes, as well as if you have any other questions.
Have a good day!
Thanks for the answer @TreyAnastasio,
I cant remember that account's email and i cannot guess it, i opened it only for spotify.
Hi @עמרי,
Thanks for getting back to me!
In this case, I recommend contacting Customer Support; they will take a look and help you to find your account.
Let us know if you have any other questions, and have a good day!
Hi @עמרי,
Thanks for your reply!
I recommend taking a look at this Support article featuring all the ways that one can get in touch with Spotify.
I hope this helps, and let us know if you have any other questions.
Have a good day!
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