Can't remember login details

Reply

Can't remember login details

עמרי
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hi,

I switched to a new phone after my previous one stopped working and i cant remember the email and password of my premium account

5 Replies

TreyAnastasio
Rock Star 7
Rock Star 7

Hi @עמרי,

 

Thanks for posting in the Spotify Community!

 

I recommend following the suggestion in this Support article of going to the password reset form and entering possible email addresses that you own. When you enter the right email address associated with your Spotify account, you'll get a message that a password reset email was sent. This way, you’ll be able to identify the email for your Spotify account as well as reset your password.

 

Let me know how it goes, as well as if you have any other questions.

 

Have a good day!

TreyAnastasioRock Star 7
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Note: I'm not a Spotify employee.

עמרי
Casual Listener

Thanks for the answer @TreyAnastasio,

I cant remember that account's email and i cannot guess it, i opened it only for spotify.

TreyAnastasio
Rock Star 7
Rock Star 7

Hi @עמרי,

 

Thanks for getting back to me!

 

In this case, I recommend contacting Customer Support; they will take a look and help you to find your account.

 

Let us know if you have any other questions, and have a good day!

TreyAnastasioRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

עמרי
Casual Listener
Thank you so much @TreyAnastasio!
I wrote to the support and it replied an auto message that refferenced me back to the comunnity, how can i contact a spotify represenitive?

TreyAnastasio
Rock Star 7
Rock Star 7

Hi @עמרי,

 

Thanks for your reply!

 

I recommend taking a look at this Support article featuring all the ways that one can get in touch with Spotify.

 

I hope this helps, and let us know if you have any other questions.

 

Have a good day!

TreyAnastasioRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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