Announcements

Help Wizard

Step 1

NEXT STEP

Can't remember the password.. can't reset password because email no longer exists.. HELP!

Can't remember the password.. can't reset password because email no longer exists.. HELP!

Hey!

 

I ordered Spotify Premium to a wrong Spotify - account! 😕 I  have two different accounts, because I can't remember password from the first account and I can't reset the password, because I don't have access to accounts email any more. I ordered Premium accidentally on my laptop where I use the first account and I'm always logon.

 

Another account is made with my Facebook-account. This is the account, that I wanted to have Spotify Premium, because I use it in my mobile phone..

 

Please, what can I do? I have tried to change the email to my old account,  but I can't do it, because I don't remember the password. It would be ok, if I could use the old account also in my mobile phone, but I can't do it cause I can't remember the password!

 

Can You kindly help me? I have sent message to Spotify help, but the answers will go to email which I can't read (because it no longer exists).

 

I hope that somebody understood what is the problem? 😄 

 

Heeelp! 🙂 

Reply
2 Replies

I have nearly the same problem but no respond of the Spotify-Support and no respond here 😕

@muarit @Theonelo

 

Contact support using this alternative contact form so they can help you.

 

https://support.spotify.com/contact-spotify-anonymous/

 

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Support usually replies within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts