Can't reset my password

[user-removed]

Plan

Premium

Country

Brasil

My Question or Issue

Hi,

I was suddenly logged out of Spotify on the app, and couldn't log back in with my password. Due to that, I tried to reset it, but I'm not getting the email to reset.

I already looked into the spam and into all the possible folders there are in my email, it's not in there.

This is the main account of the Premium account that I have, so I can't even add a new one into the premium or cancel.

Would appreciate any support!

Thanks

[Brunelicia]

Hi there,

Welcome to the Community!

If you actually checked Spam/Junk folders and there's nothing there, please double-check if you're looking at the right e-mail address.

While trying to reset your password, consider using an Incognito Window or a different device.

You can also check out this article under the section "Password reset isn’t working".

If you still need help, let me know! Have a great day 🙂