Can't reset my password


Can't reset my password

Not applicable






My Question or Issue


I was suddenly logged out of Spotify on the app, and couldn't log back in with my password. Due to that, I tried to reset it, but I'm not getting the email to reset.


I already looked into the spam and into all the possible folders there are in my email, it's not in there.


This is the main account of the Premium account that I have, so I can't even add a new one into the premium or cancel.


Would appreciate any support!








1 Reply

Re: Can't reset my password

Rock Star 11
Rock Star 11

Hi there,


Welcome to the Community!


If you actually checked Spam/Junk folders and there's nothing there, please double-check if you're looking at the right e-mail address.


While trying to reset your password, consider using an Incognito Window or a different device.


You can also check out this article under the section "Password reset isn’t working".


If you still need help, let me know! Have a great day :)

BruneliciaRock Star 11
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