Can’t reset password, email address no longer in use

[ukfan47]

I logged out to set my mom up with her own account. After trying to sign back in I was rejected because of a wrong password. The email associated with my account is an old school email that’s no longer in use so I can’t do anything. What should I do? 

[Luan · Accepted solution]

Hey, @ukfan47 

Welcome to Spotify Community and thanks for posting!

Sorry to hear that you're in trouble on it. Considering that you don't have access to your email account, if you had a Facebook linked to your account, you can try to get access through that. If don't, you need to be in touch to recover your Spotify account. Just follow these steps:

1. Go to the Customer Support page here.
2. Select the option "Logging In".
3. And then, select "Resetting my password".
4. Tap "I still need help" button.
5. Fill the form and then you be guided to a chat page.

Let me know if you could recover your account.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg