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Can't reset password - says no active account. But signup doesn't work either

Can't reset password - says no active account. But signup doesn't work either

Plan

Free

Country

Japan/India

Device

Windows / Chrome/ Iphone 11 pro

Operating System

win10 / ios 13

 

My Question or Issue

I tried logging in with Facebook. I can see my account connected with Facebook; but the log in page said there is no active account linked with facebook; and that I should create a new one. When i go to create a new account with the email id; i get an error saying the email id is already taken and i need to reset password. When I try to reset password, I get an error saying the email id is not associated with any spotify account.

 

Reply
1 Reply

Hey there @logicark,

 

Thanks for getting in touch with us and welcome to the Community 🙂

 

Can you try following these steps in order to reset your password? If you still receive an error message, simply send us a screenshot showing it. Then we'll look into this further.

 

If you have questions, don't hesitate to reach out to us. 

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