Can't retrieve personal data

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Can't retrieve personal data

Enzo_
Visitor

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, "

Facebook password

For security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data.

 

It then says "cancel" or "ok" I just need my data and i don't know how to get it. Please help.

 

 

 

1 Reply

Hubo
Rock Star 16
Rock Star 16

Hey @Enzo_, thanks for reaching out here!

 

Hmm, that doesn't sound right! Could you send over a screenshot of how things are looking when it's asking for your Facebook password? Also, did you create your account with Facebook or at Spotify.com? Let's get to the bottom of this! 💫

 

Have a good one,

Hubo

HuboRock Star 16
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