Help Wizard

Step 1


Can´t see premium status in my account

Can´t see premium status in my account

I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.

3 Replies


Can you follow these steps to check if you have Premium on a secondary account?
Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

I don´t have a invoice in my account. 

Has your mobile provider used your account information to activate your Spotify Premium? Usually you are directed to a website and you fill in your Spotify account information.

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