Can't seem to figure out how to pay

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Can't seem to figure out how to pay

jswinnen
Newbie

Hi,

 

My payment of this month has failed because I forgot to charge my prepaid credit card up.

Now I've charged it up, but can't seem to figure out how to pay?

Could someone please help me.

 

Thanks in advance

1 Reply

Re: Can't seem to figure out how to pay

MattSuda
Community Legend

Try to cancel your subscription from this page

 

https://www.spotify.com/accounts/subscription/

 

Then try to create a new subscription for premium on your account from the same page

 

If you are still having problems after canceling and creating a new subscription, I suggest you contact support so they can help:


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

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