Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My Question or Issue
updated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on my PC. I turned off google smart lock on my phone since that caused problems last time. it asks for my email or username on android. I tried my email, i tried my "username" as shown on the desktop app, and i tried my true username that spotify generates on my account page. NOTHING WORKS.
Solved! Go to Solution.