Can't sign in to account after deleting facebook

[user-removed]

Plan

Premium

Country

 Netherlands

My Question or Issue

Good evening,

I have looked trough the FAQ but there wasn't an answer to my special case.

Here I go:

I have created a spotify account trough Facebook around 2012, it used my facebook login credentials obviously.

Some years later I changed my facebook email and the spotify email stayed the same.

Some more years later I deleted my facebook account and ended up with the spotify account being dubbed to this username: 1118508681.

Now the email address that the account was originally on was deleted, we use our own domains for our email.

After recreating the email account (we still own the domain) I am not receiving the password change email from spotify.

I tried numerous ways to get it out but it's not working.

I used the normal form where you enter username or email.

I tried both but with no success.

Now I managed to get into my account using the desktop app where I am still logged in. I got to the logged in webpage and my email address showed as the one I thought it was.

I tried recovering the password trough there (there is this "Password for your device" tab) and when I click that I get the message that an email has succesfully been sent to the email address.

(I saw the option to add a phone number so I added mine, in case I can get the link through sms ??)

Now here is the problem, I don't get the email. 

Im afraid that when I log out I lose my account, and I want to change my plan.

Now I think this is because the address got deleted and I recreated the account.

Considering there is no access to Spotify Helpdesk or anything, I wonder if anyone can help me.

I obviously have the login credentials to my account to prove to any customer that the account is mine.

Spotify is billing me tomorrow, so fixing this before that would safe me €10...

Thanks in advance,

Max

[Jose_M · Accepted solution]

Hey @user-removed!

I'm sorry to hear you're having trouble with this. I'll try to help you out. I'd recommend  checking out this Spotify Answer for the next steps to take. 

Make sure to let me know how this goes!

[user-removed]

Thanks for the answer, now trying to fix. I will accept as solution when solved

[Jose_M]

Perfect! Keep me posted 🙂

[user-removed]

The answer i get from support@spotify.com

Hello,

We have some quick options we think can help you:

Try searchig our supprt site wih your quetions.
Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
You can also mesage our support team at Twiter.
All the best,
Spotify Customer Service Team

So I directly replied to support@spotify.com and hope to get a personal answer

[Jose_M]

Great! When you get the automated reply, just reply back to the message explaining your problem 🙂

[user-removed]

I was helped by spotify staff! Thanks a lot for all help! I finally got my account back!

Cheers everyone

[Jose_M]

Hey @user-removed!

I'm gald to hear everything's fine now. Make sure to let me know if you have any other questions and have a nice day 🙂