Help Wizard

Step 1

NEXT STEP

Can't sign into the Spotify app

Can't sign into the Spotify app

Everytime I try to sign in it says the combination of email and passwords wrong even though I've changed the password 2 times within the 2 days it's been happening that's including today I've tried everything I can think I can sign into the page but on my phone it goes to the app and immediately goes to the login screen

Reply
4 Replies

Hey @Meh204, thanks for reaching out to the Community!

 

Are you able to log on to Spotify here?

If you are able to log on there with no issues, could you let me know what happens when you log on into the app? 

 

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi,

Can you logon to spotify.com with your email address and password?

If yes, check your username and logon with your username.

Regards,

René

I've fixed the problem I've had to uninstall Spotify then restart my phone and finally reinstall Spotify and was able to sign in using the same password as before

Hey @Meh204,

 

Awesome! I'm happy to hear that everything is working again.

If you need help in the future, you can always reply here, or start up a new thread and the Community will be happy to help.

 

Have a great day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts