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Can't start family plan

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Can't start family plan

Dorz
Visitor

Hi all,

 

I just relocated from Israel to Colorado.

In Israel there's no family plan, so we were charged 20 shekels/mo, which is about 5+ $.

I just updated my payment method and changed the country, but it still shows that I'm in Israel and I don't have the option for a family plan.

I also can't go back to my previous plan because I'm not in Israel.

So basically now I'm charged more for a single account without the option to upgrade to family although I followed the instructions.

 

Do I have to wait for my next billing in order to see the change and the family plan?

Or is there a way to change it now?

 

Thanks,

Dor

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Re: Can't start family plan

PrettyMuchSwiss
Composer

Hey there, welcome to the Spotify community.

I recommend checking out this support page, which basically says that if you are on a premium plan, you need to change your payment method to one in the US.

I hope this helps, and I wish you a great day. If you have any other questions, just ask.

Stay healthy.

View solution in original post

1 Reply
Solution!

Re: Can't start family plan

PrettyMuchSwiss
Composer

Hey there, welcome to the Spotify community.

I recommend checking out this support page, which basically says that if you are on a premium plan, you need to change your payment method to one in the US.

I hope this helps, and I wish you a great day. If you have any other questions, just ask.

Stay healthy.

View solution in original post

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