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Can't unsubscribe from free 30 day trial

Can't unsubscribe from free 30 day trial

 

Plan

Free/Premium

Country

 US

Device

Samsung Galaxy S5

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I cannot find for the life of me where to cancel the free 30 day trial. There isn't an option under the Subcription tab on either the app nor website for me to unsubscribe. The website tells me I'm on free account while I have all the perks of premium on the app. I already got charged 10.99 on the free trial for some bizarre reason so any help would be greatly appreciated! I'd rather not have my money sucked slowly out of my account!

Reply
1 Reply

Hey @121215, welcome to the community.

 

Hope you're doing great!

 

Sorry to hear you're having issues unsubscribing Premium, but no worries - I'll be happy to help. 

 

Could you try doing this on another browser, and clear all it's cache? You can learn more about canceling your subscription here.

 

Hope this helps.

Billy-JSpotify Star
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