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Can't update Payment

Can't update Payment

My card on file has expired, and I can't update to my new card. Is there something going on wiht the site right now? Or does Spotify not want my money. Screenshot below of what it looks like when i try to change the payment details. Just get a spinning wheel forever

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I'm having the same trouble there was something wrong with my credit card and the payment bounced but now every time I try to update my payment details I can manage to do that but I'm still locked out of my premium account ? Anyone know what to do?

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