Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Singapore
Device
All affected
Operating System
Not applicable
My Question or Issue
Hi, I'm trying to change my account email address which is linked to Facebook. I've changed my email address on Facebook to the new one, but on my Spotify account page the email address is still the old one and grayed out.
I've tried resetting my Spotify account password but it hasn't allowed me to change my email on the profile page and my email address remains as the old one on Spotify. I am still able to login through Facebook (which is now registered to the new email address) though.
Solved! Go to Solution.
Update: The solution was to have Spotify support modify my account details manually. The reason given was that recent changes to Facebook has disabled account info syncing between the two services.
I was also given the option to unlink Facebook and have a standalone Spotify account, with the caveat that it is irreversible and I will never be able to link this account to Facebook again.
That's a little strange, but at least you can still login to your account, that's the main priority!
I would give it a little while, maybe a few days, the change may sync through in a little while. If not, get in touch with Spotify's support team directly.
Update: The solution was to have Spotify support modify my account details manually. The reason given was that recent changes to Facebook has disabled account info syncing between the two services.
I was also given the option to unlink Facebook and have a standalone Spotify account, with the caveat that it is irreversible and I will never be able to link this account to Facebook again.
Marvellous! Glad you got the issue fixed, and thanks for coming back to let us know about the solution! 😀
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…