Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Can't upgrade from unlimited to Premium

Can't upgrade from unlimited to Premium



I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card.


However, when entering the card pin, I chose 2 months of spotify unlimited, instead of 1 month of Spotify Premium. I want to use my IPAD for Spotify, not my PC.


I hunted around the Spotify site and found that it is possible to upgrade (I still have 60 days of unlimited that could be converted to 30 days of Premium)


I added my card details, clicked the 'upgade my account', but all I keep getting is a message saying 'oooppss somethign went wrong, please try again or check help'.


I am getting frustrated now, so hoping that some of you Spotify experts can help or point me in the rigt direction?


Thanks in advance.

20 Replies

I do not own a PayPal account. 😞

Suggested posts