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Hey
I have a issue when I try to upgrade my spotify account to Premium it says:
"Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again."
It's been like this for months now, I've tried several times and I do have money on my card and it hasn't expired.
What should I do? I really need my premium, going insane without it..
Best regards, Faithful Spotify user 🙂
So, I can't even get to the payment page because the link in the the "Continue" button doesn't work. Frustrating... It doesn't give me a lot of confidence in the company, that's for sure....
Can you try the steps in this FAQ if you haven't done so already.
Thanks but I'm not friggin' a retard. I'm saying that the page is non functional. once you get to the page to select your card type and try to hit "Continue" it doesn't do anything. It's a broken link. You can hover over it and the cursor turns to pointer like a link is supposed to but it won't 'click' or advance to the payment information page.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
hey man! I was just having the exact same issue but then I looked carefully and noticed that there is actually a zip code field that needs to be filled in to calculate the tax. Its hard to see at first and took me over 15 minutes of being pissed off that the continue button didn't work, but we're blind 😉 Hope I helped if you didn't figure it out yet !
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
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