Help Wizard

Step 1


Can't upgrade to premium (Sloved)

Can't upgrade to premium (Sloved)

The 7 days trial just expired.

During that 7 days , I tried to purchase the promotions with my Visa Card.
Even with the paypal nothing seems to be working.

I dont have any subscriptions before , except the 7 days trial one.

1 Reply

Hey @GavinSu, welcome to the Spotify Community!


Make sure that your card meets the requirements shown here and try again.

If that doesn't help, we recommend you reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

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