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Hi, and welcome to the community!
Have you made sure the country on your account matches that of your card? They need to be the same for a transation to occur.
Anthony 🙂
@shlomo705 wrote:
Thanks for the welcome and the reply! The card and my account are both USA. I am trying to make the transaction from another country but I don't see why that would be an issue.
Spotify uses Geo-IP technology to make sure people aren't faking their country. Would be be able to access a US based proxy to make the transaction, and see if it works?
That is strange, you shouldn't even need to connect via a VPN as long as your payment card and your Spotify Profile are registered in the same country. Just out of interest what country are you currently in?
I would suggest you also drop the payments team a message using the online contact form just so they can make sure their is nothing wrong on their end!
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Peter
Spotify Community Mentor and Troubleshooter
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