Can't use Family account

[davemancozy]

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not have an associated family plan."

I don't know what to do. Someone please tell me how I can fix this to start using the family account.

[ErikG]

Hi.

Are you able to try it on another device and/or also try a different browser?
If not check if clearing cache and cookies may solve it.

[davemancozy]

I tried it in my computer instead of my phone, and used Firefox and Chrome. But it still gives me the same message and won't really add me to the account.

[ErikG · Accepted solution]

Just to try it out can you have your brother send you another invite then log in on his device and check if it alters the result?

Here's a QaA on Spotify Family, doubt that it can be applied to your situation but posted it anyway:
https://community.spotify.com/t5/Spotify-Answers/Spotify-Family-Q-amp-A/ta-p/1215266

[davemancozy]

It turns out the e-mail invite he sent was just a link to the admin panel, so hence my account did not have access to it. I got him to send me a new link and it worked. Thanks!