Can't use account but paying for it

[ellieyates94]

Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on this account so I can still use it out and about but that means I'm effectively paying £20 a month for 1 account! 

I don't mind paying if I can use it but I'm paying £10 a month for something I can't use! 

Help?!

[JuanSebastian]

Hi @ellieyates94!

If you can't remember the password for your Premium account, you can reset it by going here.

Let us know how it goes.