Can't use premium that I just bought

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Can't use premium that I just bought

Jonbob32
Regular
I just bought premium after my 48 hr free trial was over and anytime I try to listen to a song it says only for premium users so I logged out and back in quite a few times and still nothing. Please help me listen to the music I am paying for 🙂 thank you
1 ACCEPTED SOLUTION

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Solution!

Jonbob32
Regular
I turned on all online features and it now works

View solution in original post

13 Replies

Jonbob32
Regular
And just want to say I am trying to listen on my iPhone 4S with most recent o.s downloaded and logged in with facebook

Peter__
Community Legend

@Jonbob32 wrote:
And just want to say I am trying to listen on my iPhone 4S with most recent o.s downloaded and logged in with facebook

Can you try a clean reinstallation of the app? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Jonbob32
Regular
Thank you for your quick response but unfortunately that did not work either. Still says only premium users can stream on demand and I purchase the 9.99 per month package

Ericasalerno
Casual Listener
Same thing is happening to me!! Ugh!!! So annoying

Peter__
Community Legend

Can you just double check that your subscription is definitely active on your online overview and you are signing into the correct account on your mobile device? 

There sometimes can be a slight delay between upgrading and it being recognised on your devices. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Ericasalerno
Casual Listener
Yup tried that. Several times.

Jonbob32
Regular
Yeah I am subscribed and linked to correct Facebook acct an all information matches as should. Will it help you if you give my username number?

Jonbob32
Regular
Or is there any information I can give you to access my account and ensure everything is right or fix it? I'm going on a 50 mile hike over the next week by myself I gotta have this working before tomorrow morning if possible

Johan-NL
Casual Listener

Yeah i just got exactly the same problem as you have. When i login in my accout on the spotify website i have the premium version but when i open the app on my computer or telephone i can do nothing! Please help me too

Johan-NL
Casual Listener

For me it works now!! 😉

 

 

Jonbob32
Regular
How?
Solution!

Jonbob32
Regular
I turned on all online features and it now works

View solution in original post

Johan-NL
Casual Listener

i have login serval times and after 10 times was my account activated 😉 

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