[Canada] Can I get a Google Home mini if I'm on a Premium for Family or Student discount?

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Re: Unable To Get Free Google Home Mini, Even though IM PAYING YOU MORE!!!

Vorde
Casual Listener

Check this thread and make your voice heard here, so far I think it's the one that has the most replies in it
https://community.spotify.com/t5/Accounts/Home-Mini-Canada-Offer/m-p/4723437#M1514824

Re: Free google home in canada

okjello
Regular

I have the same problem, I was regular 9.99 paid member then today i upgraded to the family plan $14.99 and when I click the link it takes me to the 9.99 register page...

 

 

https://www.spotify.com/ca-en/purchase/offer/full-price-premium-direct/?continue=https%3A//www.spoti...

Email for the Google Home Mini

chylannes
Newbie

I have been a spotify user for years and have the family subscription. Sadly I never signed up on this website. 

 

Is there a way I can be sent the information for the promotional google home mini?

Spotify Offer Inconsistent

ctwheels
Casual Listener

This is ridiculous.

 

I wrote a post here linked to two other posts of the same topic, I'm going to try again because my initial post was marked "spam" for no apparent reason. This post will be more direct.

 

This message board shows that Family Premium subscribers from US, UK and France were all granted the free Google Home Mini promotion

https://community.spotify.com/t5/Implemented-Ideas/Subscription-Google-Home-for-Family-Subscriptions...

 

Canada Family Premium subscribers are not given the same promotion. This is something we've seen before with the Hulu promotion. 

 

Spotify keeps responding with copy/pasted answers on their Twitter account:

https://twitter.com/search?f=tweets&vertical=default&q=spotifycares%20google%20home%20mini%20canada%...

 

Is there an actual reason Canadian Family Premium subscribers are excluded from these promotions (e.g. Google Home Mini, Hulu)?

 

Spotify, just be direct with us and tell us what's up, it's not that hard...

Re: Google Home Mini promotion (Canada) - not working for Family subscription

tiftif1980
Newbie

Same issue here - not sure why Spotify also keeps offering me subscriptions to Premium when I already have Premium family.

Re: Home Mini Canada Offer

AllCdnBoy
Casual Listener

I just talked to Spotify via Chat.  They said it's considered a discounted plan because you can have 5 people on there ... which ... kind of makes sense.  I disagree since I'm paying the whole bill and it's my wife and kids on it who don't pay me back for it :)

 

They also said this is the workaround:

1. Cancel your current Premium for Family subscription at https://www.spotify.com/account/.
2. Wait for your account to revert to Free at the end of your billing period. You can see when this is on your subscription page: https://www.spotify.com/account/subscription/.
3. Then, subscribe to Spotify Premium at http://www.spotify.com/premium/ to get the Google Home Mini.
4. Before your current paid month expires, upgrade your account to Premium for Family at https://www.spotify.com/family/.

Note: Members on your previous Family plan will need to be reinvited to your new Family plan.

Re: Google Home Mini promotion (Canada) - not working for Family subscription

brianaboulahi
Newbie

Same issue. Would someone from spotify promotions be able to comment?

Broken Spotify Logic

ctwheels
Casual Listener

Spotify Logic

 

That logic is so backwards lol...

  • User: Other users get free stuff and pay less, why don't I get it if I pay more?
  • Spotify: Remove 5 users from our services and downgrade your plan so that you actually pay less every month, then you can get the free stuff.
  • User: Huh???

 

1. Cancel your current Premium for Family subscription at https://www.spotify.com/account/.
2. Wait for your account to revert to Free at the end of your billing period. You can see when this is on your subscription page: https://www.spotify.com/account/subscription/.
3. Then, subscribe to Spotify Premium at http://www.spotify.com/premium/ to get the Google Home Mini.
4. Before your current paid month expires, upgrade your account to Premium for Family at https://www.spotify.com/family/.

Note: Members on your previous Family plan will need to be reinvited to your new Family plan.


Re: Home Mini Canada Offer

VeeUnit
Regular

I agree; worst part is, their "support" is anything but. When you contact them via Twitter to express that it's absurd to offer this to less expensive plans and not the one you've been paying for, they direct you to post here instead of doing anything to fix it.

"SpotifyCares". 

I've set a reminder to cancel my account the day before renewal, as I'm pretty dissatisfied with how they have handled this.

Re: Home Mini Canada Offer

neilmahal42
Newbie

That workaround is ridiculous.

 

But I'm probably going to do it.

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