Canadian Account Charged in Euros

[calgaryballer]

Morning,

I have recently moved back to Canada after living in the UK for two years.  I had a Spotify account in the UK and was paying in pounds out of a UK bank account.  Having moved to Canada, I updated my subscription to be a Canadian one, and thus pay in Canadian dollars off a PayPal account tied to a Canadian account.   However, when I go to my subscription page, the only option provided to me was for Euros.  In reading another thread, someone suggested this was only cosmetic and that when the time came to be invoiced, I would be charged in dollars.  Unfortunately, I received notification yesterday that I was charged 9.99 EUR (roughly $15 CAD).  What steps need to be taken to update my account to correctly reflect Canadian dollars?

[MattSuda]

Welcome to the Spotify Community!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.