You need to follow this link. Look under 'Account' > 'I want to close my Spotify account permanently'. Once done, you'll receive an email to confirm. If you didn't use Facebook to create the account you'll get an optional link to reactivate the account within 7 days.
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I went in to cancel my premium package but following the links it says I have the free package......but every month on the 17th I pay $10.59 for that "free subscription" I have reached out to spotify in Twitter and no response...
I need my account cancelled ASAP. It is suppose to be free and I was charged over $10. I tried canceling but the big pop up box that says I'm still free won't let me. I did a contact form and I was sent here, to do this again. I am not sure why it's so difficult. I am very unhappy with my service and I would like a refund.