Cancel Free Account

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Re: Cancel Free Account

Rock Star 21
Rock Star 21

There's no need to cancel a free subscription. If you want to delete your account, please use the contact form. When you get an automated response, make sure to reply to that email, even if the address says 'no-reply', as this makes sure your information is sent to the right team.
contact form, and they'll be able to sort this out for you. When you get an automated response, make sure to reply to that email, even if the address says 'no-reply', as this makes sure your information is sent to the right team.

blakeRock Star 21
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1 person liked this

Re: Cancel Free Account

tbclark-us
Casual Listener
I got the email but nothing happens. Please cancel the account. This shouldn't be this hard.

Re: Cancel Free Account

Gaberoids
Regular

I had problems canceling my free trial subscription by following Spotify Support and Itunes Apple store instructions.

 

I was enable to see buttons saying stuff like "Cancel Subscription" or "manage subscription". The instructions from Spotify support and Itunes would take me all the way until those buttons/links that I could not find.

 

Solution:

1- Go to the spotify website

2- Login into the Spotify website (https://www.spotify.com/us/) with the same credential you loggin on your Spotify to listen to music. (in my case, I logged in with facebook account)

3- Find your account main page and there should be a menu item called subscritpion. CLick on it

4- A page containing your subscription info should show up and just below it a statement "Would you like to cancel your subscription?"

5- Select the reason for cancelation, click continue.

6- Go all the way until the bottow of the page and click 'cancel subscription'.

7- Again, Go all the way until the bottow of the page and click 'cancel subscription'.

8- You should see a message saying 'Goodbye for now!"

9- Glory brothe/sister, you made it! Now make sure you Celebrate because it is kind of a big deal :)

 

By the way. Spotify provides a great Service. I like it and I'll keep using my unpayd subscription

 

 

Re: Cancel Free Account

Gaberoids
Regular
I had problems canceling my free trial subscription by following Spotify Support and Itunes Apple store instructions.

I was enable to see buttons saying stuff like "Cancel Subscription" or "manage subscription". The instructions from Spotify support and Itunes would take me all the way until those buttons/links that I could not find.

Solution:
1- Go to the spotify website
2- Login into the Spotify website (https://www.spotify.com/us/) with the same credential you loggin on your Spotify to listen to music. (in my case, I logged in with facebook account)
3- Find your account main page and there should be a menu item called subscritpion. CLick on it
4- A page containing your subscription info should show up and just below it a statement "Would you like to cancel your subscription?"
5- Select the reason for cancelation, click continue.
6- Go all the way until the bottow of the page and click 'cancel subscription'.
7- Again, Go all the way until the bottow of the page and click 'cancel subscription'.
8- You should see a message saying 'Goodbye for now!"
9- Glory brothe/sister, you made it! Now make sure you Celebrate because it is kind of a big deal :)

By the way. Spotify provides a great Service. I like it and I'll keep using my unpayd subscription

Re: Cancel Free Account

Gaberoids
Regular

I had problems canceling my free trial subscription by following Spotify Support and Itunes Apple store instructions.

 

I was enable to see buttons saying stuff like "Cancel Subscription" or "manage subscription". The instructions from Spotify support and Itunes would take me all the way until those buttons/links that I could not find.

 

Solution:

1- Go to the spotify website

2- Login into the Spotify website (https://www.spotify.com/us/) with the same credential you loggin on your Spotify to listen to music. (in my case, I logged in with facebook account)

3- Find your account main page and there should be a menu item called subscritpion. CLick on it

4- A page containing your subscription info should show up and just below it a statement "Would you like to cancel your subscription?"

5- Select the reason for cancelation, click continue.

6- Go all the way until the bottow of the page and click 'cancel subscription'.

7- Again, Go all the way until the bottow of the page and click 'cancel subscription'.

8- You should see a message saying 'Goodbye for now!"

9- Glory brothe/sister, you made it! Now make sure you Celebrate because it is kind of a big deal :)

 

By the way. Spotify provides a great Service. I like it and I'll keep using my unpayd subscription

Re: Cancel Free Account

nanapughx6
Newbie
 

Re: Cancel Free Account

robynpetree
Newbie

I reached out via email and got an UNHELPFUL resonse. 

 

The fact that your "customer service" response to my problem is absurd. "Ask other users" and basically "figure it out yourselves" is NOT taking care of your customers.

  

Your website does not send me to the form that was suggested on this community page, where users must try to figure this out on their own. When I click on the option to get the form, it just takes me back to the previous page. 

 

I need help. I need to either get a legitimate answer via email, or to talk to an actual human.

Re: Cancel Free Account

gallehrr
Newbie

pleased cencel my Free subscription

 

 

Gerryy Galleher@verizon.net

Re: Cancel Free Account

poio32
Casual Listener
I've never known a service to make it difficult to cancel by verifying by email only ..... Its like living in the dark ages....... at lease Apple gives u an easy option not to renew Apple music, i'm now with.

FYI: Apple music actually has more music than spotify anyway....
1 person liked this

Re: Cancel Free Account

katemorony
Newbie

Sorry this doesnt work i go thrugh all the steps and it tells me to go back to the contact form again. All i want is to have my facebook on my new, premium spotify account and not on my other free spotify account. Please can you give better instructions as the contact form just has me going round in circles.

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