Cancel Free Account

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Re: Cancel Free Account

davelwhite
Casual Listener
My husband had it free with Spark, I tried it on my voda contract phone
didnt like it so tried to get rid of it. Result spotify deleted my
husband's Spotify and left it on my phone. I judt cant make them understand
their mistake.

Re: Cancel Free Account

user-removed
Not applicable

I want to cancel my account can somone help me 

Re: Cancel Free Account

Rock Star 22
Rock Star 22

@user-removed

 

This link might help you:

 

 

osorniosRock Star 22
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Re: Cancel Free Account

bhs
Newbie

SAME PROBLEM. Completely PISSED. I'll be sure to refer people AWAY from these scam bags!

Re: Cancel Free Account

user-removed
Not applicable

I would like to cancel my free account and never be billed for this account once free trial ends.

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @user-removed,

 

If you entered your payment details, you should remove it. You'll still be Premium until your trial ends.

To cancel and delete your payment info, do the following:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made, but if you're an iphone user, you do need to check your itunes subscriptions for Auto Renewals and turn it off for Spotify.


Here are Apple's instructions on how to do it:

 

https://support.apple.com/en-us/HT202039

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Free Account

marleykitty
Newbie

I'd like to cancel my free subsciption.

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @marleykitty,

 

If you're in a free trial, and you entered your payment details, you should remove it. You'll still be Premium until your trial ends.

To cancel and delete your payment info, do the following:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made, but if you're an iPhone user, you do need to check your itunes subscriptions for Auto Renewals and turn it off for Spotify.


Here are Apple's instructions on how to do it:

 

https://support.apple.com/en-us/HT202039

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Free Account

andrewblakeh
Casual Listener

spent 3 hours today trying to cancel plus they have been charging me for "free service" for 90 days....this is ridiculous and they just send you in circles....

 

PLEASE HELP

UNEMPLOYED NOW AND CAN'T AFFORD TO DO ANYTHING AT THIS POINT

I AM GOING MADDDDD

PLEASE SUE THEM SOMEONE IF I JUMP

bLAKE HENDRICKSON

Re: Cancel Free Account

Rock Star 22
Rock Star 22

Hey @andrewblakeh

 

You should fill out the contact form, and someone from Spotify will be happy to help you cancel your subscription within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.


Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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