Help Wizard

Step 1


Cancel Premium subscription without account

Cancel Premium subscription without account

Hi everyone! I forgot my Spotify credentials and I cannot cancel my subscription! Is there something I can do to cancel the subscription?? Please help because I'm  getting the bank fees.

4 Replies

You can get your credentials back, using this form:


Once you get your credentials back, login to your account to cancel your subscription.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey @juancaaa, Welcome to the community! 🙂

You can reset your Spotify Password here 🙂

I hope this helped 🙂

Thanks for your answers! Sorry for taking this time to reply but I was on vacation... Well the thing is that I do not remember the account (email address) which I used to purchase my subscription, and thus, I cannot recover my account to unsubscribe for premium.


Thank you very much for your attention.



I suggest you contact support so they can assist you with solving your issue 🙂


You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

Suggested posts