Cancel Spotify

[Dboy1964]

I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app or online it indicates that I have a "free" subscription. When I try to unsubscribe there is no option to do so because Spotify indicates I have a free subscription. There is only the option to "subscribe to premium". The concerning thing is that I am on automatic renewal and I don't want to be charged anymore. I want to cancel.I was charged the full premium price but I am not receiving the premium service. I want to cancel my account.I have found instructions online and I followed them but they do not work because the options are not there. Can someone help me cancel this subscription?

[MattSuda]

It sounds like you aren't signing into the same account you used to make the in-app purchase for premium using the Spotify iOS app.

Read these posts for troubleshooting steps if you don't seem to be getting premium:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premi...

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription