Cancel Subscription doesn't accept my password

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Cancel Subscription doesn't accept my password

werewindwolf
Regular

Hi.

 

The web page for the last step to cancel my subscription where I need to enter my password.. doesn't accept my password and claims it's wrong, even though it's exactly the same I entered a couple pages earlier to log in.

I assume this has something to do with the special characters in my password.

Please confirm and fix - or at least tell me that you won't fix it (before 2016 April 26).

 

werewindwolf  (same as my Spotify acc)

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Re: Cancel Subscription doesn't accept my password

werewindwolf
Regular

That won't be necessary. My initial assumption was correct though. I changed my password to an alphanumeric one and the cancellation procedure worked right away.

Some of the special characters of my original password don't work with that specific page and they somehow confuse the underlying script, even though they do work with the login script and when changing the password, obviously.

 

Thanks for trying to help though, Maxim.

8 Replies

Re: Cancel Subscription doesn't accept my password

Rock Star 24
Rock Star 24

Hey there,

 

Try visiting https://www.spotify.com/us/account/cancel/ in an Incognito window. If you don't know how to open a Incognito window, here is a tutorial.

 

Let me know if that works.

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: Cancel Subscription doesn't accept my password

werewindwolf
Regular

That didn't work. It's exactly the same as in a non-incognito (non-private) window.

Re: Cancel Subscription doesn't accept my password

Rock Star 24
Rock Star 24
Can you try using another browser and eventually clear cache and cookies?
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Subscription doesn't accept my password

werewindwolf
Regular

Yea. No luck though.

I've now tried this with Firefox, Waterfox, Opera, Chrome and Edge.

Clearing the session history (including cookies and cache) doesn't help either. (There was none with Edge or Opera anyway.)

Re: Cancel Subscription doesn't accept my password

Rock Star 24
Rock Star 24
Ok. How about trying it on a mobile device?
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cancel Subscription doesn't accept my password

werewindwolf
Regular

No. I think that's gone far enough with the different browsers etc. It's not my cache, cookies or browsers that are at fault here.

 

I'll just try the obvious solution here and then get back here.

 

Re: Cancel Subscription doesn't accept my password

Rock Star 24
Rock Star 24
Spotify Suppoort can help you with this.

You can contact them via:

Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares
Contact form: https://support.spotify.com/contact-spotify-support/?contact
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted
Solution!

Re: Cancel Subscription doesn't accept my password

werewindwolf
Regular

That won't be necessary. My initial assumption was correct though. I changed my password to an alphanumeric one and the cancellation procedure worked right away.

Some of the special characters of my original password don't work with that specific page and they somehow confuse the underlying script, even though they do work with the login script and when changing the password, obviously.

 

Thanks for trying to help though, Maxim.

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