Cancel Subscription process is Confusing

[ChristoferAU]

Due to Spotify's Cancel Subscription process,

in which in my oppinion is Deceiving Confusing Immoral & Unethical,

I have been charged 5 months, without even using their system.

Seriously! I clicked cancel subscription 5 months ago and not used the system since then.

Doesn't that strike you as a tad bit odd? 

Who can I contact to explain the situation and try to get a refund?

[Update] Support were understanding and could see that I had not been into my account, and provided a good acceptible solution.

[ChristoferAU]

Why is the Cancel Subscription process Confusing?

Well there are 5 pages, 5 steps at least when I went through the process.

It looks like it worked, success messages on pages, however it really hasn't cancelled it yet.

They just dump a bunch of content on a page, you need to scroll down to see another button....

the buttons don't even look like buttons, they are just text.

Seriously, is this how a big company wants to treat people? I wouldn't be able to sleep.

One page asks for Facebook authorisation.... ?:-o whaaaaat!? ... I just logged in a couple of minutes ago.  Why oh why?

[Update] Support were understanding and could see that I had not been into my account, and provided a good acceptible solution.