Cancel account

[isancamara]

Hi:

I´m being invoiced 9,99€ monthly for a service I´m not using.

In fact, I don´t even know the username.

We believe my son created 2 accounts under the same e-mail address.

When i try to recuperate password to enter I always get directed to the same free account.

Either I´m getting invoiced by mistake or there is another account I cannot find.

As it is charged via credit card i cannot cancel through the bank.

There is no way to cantact anyone at Spotify customer service, it really sucks!

Please help me get out!!!!!!

[LordRollin]

Hi @isancamara. Since you can't find the login information for the account contacting support will most likely produce the best results. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know. Cheers!