Cancel premium

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Cancel premium

Newbie
Subscription due to the fact it's too confusing to try to use they wanted me to listen to commercials plus I couldn't find any of music I had saved
6 Replies
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Re: Cancel premium

Roadie

Hi there!

 

Sorry to hear about that.

 

You can cancel your subscription by following the steps here.

 

Let me know if you need any further help with that.

 

Thanks!

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Re: Cancel premium

Rock Star 23
Rock Star 23

@barnyardeo

 

Normally that happens when a duplicate account exists, one with a spotify username / password and one with your facebook details.

Just logout, and log back in using the account login that appears in your spotify receipt email, which should be your original spotify username. That's the one with the Premium features.

 

Premium users don't have to listen to commercials.

 

osorniosRock Star 23
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Re: Cancel premium

Newbie

Hi, 

 

I don´t know where to post mi problem, I already cancel my premium account, but Spotify still charging like i have the premium.

Means I cancel since january 2016, it´s april and I only want to cancel, I can not pay more.

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Re: Cancel premium

Rock Star 23
Rock Star 23

@SilviaPerez

 

Hola!

 

Necesitas entrar a tu perfil en el sitio web para ver si apareces como Premium o no, independientemente de haber recibido el email de cancelacion.

 

Si aun apareces como Premium, cancela el servicio una vez mas alli en tu perfil y procura borrar la informacion de pago. De esa manera, ya no habra mas cargos posteriores.

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Cancel premium

Newbie

Hi, I also have a problem canceling my premium account. I log in into my account using my password, but when it asks me again for my password to cancel it always replies "uncorrect password". I checked my password many times and it logs on normally but I can't cancel. I just want to change to a subscribtion from my handy provider so that I have unlimited data for Spotify. Thanks!

Re: Cancel premium

Rock Star 23
Rock Star 23

@physiker717

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

They'll help you out.

 

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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