I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of email@example.com only. As i do not know who I am communicating to on-line; I'm a bit leary of providing any other persoal details that would be required.
On another note it would be nice if there was a customer service line that could you could call to assist in these matters.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.