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Cancel subscription

Shazza1970

Hi
I'm on a premium trial at the moment. And I'm not sure if I want to stay on the premium subscription after the trial. Now when I was reading the terms and conditions it said you could unsubscribe in the account tab, but when I had a look for this it wasn't there?? Please explain. To me how I opt out if I want to?? It also said fill out some form which I couldn't even read as it way to small on my phone and I can't print it or anything. I feel it is so wrong not to have a cancel subscription in the app.
I also feel that I'm locked into something that I can never get out of! Not happy at all.

Please can someone please explain why there is no cancel subscription option?

Looking forward to hearing back from someone that can help me.

this is what it says in my account settings

Your pre-paid Premium will end on 5/04/2016. Subscribe to keep the tunes flowing, no need to re-credit your account every month.

Dont want to be just charged for something that i may want to opt out of.

Regards
Sharon

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ryanmedia

Hey and welcome to the Spotify Community!

 

Sice you have payed with a pre-payed card, then you shouldn't have to worry about being charged since you did not have to enter any card info.

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

If this post solved your issue - Mark it as a solution.
If you like my post - Please add Kudos to it.



Note: I'm not a Spotify employee.

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Marked as solution

ryanmedia

Hey and welcome to the Spotify Community!

 

Sice you have payed with a pre-payed card, then you shouldn't have to worry about being charged since you did not have to enter any card info.

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

If this post solved your issue - Mark it as a solution.
If you like my post - Please add Kudos to it.



Note: I'm not a Spotify employee.

nichjones10

Sorry to post on this message, but I am trying to figure out how to cancel a subscription that is on my debit card that my son used and he does not remember his login information for his account.

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