Canceled Premium But Still Got Charged

[fallingskywards]

I realized my bank account was charged 10.75 today, when my spotify account said it would charge me March 1st... and it's not even the 1st of March. It is 8:00pm on Feb 29th and I was charged so I canceled my premium subscription and my spotify is back with ads and no offline listening! Why is it I paid for this month of March and yet the cancelation was for this month with no reinbursment. 

[MattSuda · Accepted solution]

Hey @fallingskywards

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[fallingskywards]

I couldn't find their direct support thank you very much

[MattSuda]

You're welcome!