Canceled spotify subscription at beginning of January, still charged

[Kuhmero]

After my spotify renewed on December 30th, I decided to cancel my subscription (financial reasons), unbeknownst to me I suddenly get the joy to discover that I was charged and was overdrafted on my checking account. If I truly did not cancel then I will take blame, but I am positive I did. Unsure on how to prove this, assistance is needed! I only discovered this today, because I went to use spotify and realized I still had premium. I was charged on January 30th.

[MattSuda · Accepted solution]

Welcome to the Spotify Community!

Sorry to hear about this. 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[mcmrepairs]

I have the same issue just today they charged my account. I had canceled a month ago.

[MattSuda]

@mcmrepairs 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.