Canceled subscription still charged me $9.99 USD. No response from support.

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Canceled subscription still charged me $9.99 USD. No response from support.

Margrethelund
Casual Listener
although I have unsubscribed my premium, I am still being charged every month. I have no other accounts, I've checked.
3 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @Margrethelund,

 

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

MaximRock Star 24
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Margrethelund
Casual Listener
I got one, but dont have it anymore because i didnt think it was necessary to save. I dont know what to do, but i dont eant to pay for something i cant use

Maxim
Rock Star 24
Rock Star 24

Please take a look at this support article: https://support.spotify.com/account_payment_help/payment_help/canceled-but-still-charged/

 

Thank you!

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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