Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Canceled subscription, still paying

Canceled subscription, still paying

I canceled my subscription the other day, and it says at my account that it canceled, and that i have premium untill 2015-01-09, but still they debited my credit card for the next month.. How the hell do i contact Spotify to reclaim my money?!

Reply
4 Replies

Hey @Candiide 

 

Thanks for posting on our amazing Community and welcome on board 🙂

 

To reach out to our teams regarding account/payment troubles, your one-stop-shop for looking at things is our contact form. If you reach out here, you'll be provided an automated email (reply back to it) with a case number. Let us know this case number and I'll be sure to give the teams a nudge for you, making sure the right guys get the email!

 

I hope that directs you, if not shout back my way and I'll coming running 🙂

 

Thanks.

Once again, i have been feed for a new month of spotify premium, when i clearly have canceled my subscription.. the month before that i recieved my money back and got a confirmation of my unsubsciption. Why is this?!

Hello @Candiide!

 

Sorry to hear about that. We'll help with this. I'll make sure someone reaches out to you shortly! 

 

Regards,

 

Teresa.

What's a Spotify Rock Star, and how do I become one?

Problem solved? Click 'Accept as solution' to make it easier to find for others!

Hey @Candiide 

 

We reached out to you on the 5th February but have yet to receive a response from you via email.

 

Let me know if you did not receive an email from us.

Suggested posts