Cancelled Premium, but my credit card has been charged

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Cancelled Premium, but my credit card has been charged

jorge1973
Casual Listener

Hi,

 

I took the one-month trial of the Premium account, and the week prior to renewal I cancelled it, as the Free account is OK for me.

 

Some days later I received a surprise email thanking for the renewal (?!?). I again canceled the renewal using the web (which BTW asks you a dozen confirmations in order to cancel the renewal), and again received the confirmation email (this day was the renewal day, so just on the limit).

 

Unless I get a clarification from Spotify in 24h, will kindly ask Amex to reject the billed amount.

Any mods here from Spotify to clarify my situation?

 

Regards,

Jorge

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

jorge1973
Casual Listener

It's solved now. They refunded me and now I'm back to Free account.

 

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3 Replies

lindamaire
Newbie
I canceled before today and they still took my money I want my money back
Solution!

jorge1973
Casual Listener

It's solved now. They refunded me and now I'm back to Free account.

 

View solution in original post

Merik
Community Legend

Sorry for the late reply @jorge1973 and @lindamaire!

 

@jorge1973 I'm glad to hear that you got your case resolved!

 

@lindamaire It's been quite awhile since your post. Did you check your account overview to make sure your subscription was canceled? If it's not canceled you can do so here. If you would like to get in contact with the payments team, you can do so through the online contact form. They'll be able to take a look at what happened exactly. 

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

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