Cancelled free trial, now I want the student discount.

[Bubbatello]

Hi,

   I recently finished up a free trial and cancelled it in order to not be charged $9.99. I wanted to get premium again, with the U.S. student discount, but I am unable to access it anymore. I already qualified for the discount in the past (a few months ago), but after my free trial, the only payment amount that shows up is $9.99. How do I get the discount?

[AceSteeleYT]

Hey! Glad to hear you're happy with Spotify Premium! If I could afford it, I would get it too. But anyways!

Check out here!

Hope that helps,

Ace!

[Bubbatello]

Thanks for responding! I've tried to follow those steps numerous times. It never gives me a prompt to switch to the student discount price...and that is the only way I can afford to get premium.

[AceSteeleYT]

Oh, hm. Well you can try this. Or you can contact Spotify Support here. If you get an automated reply, then reply back. They should reply back within 24-48 hours.

Ace!

[MattSuda]

Sorry for the trouble! There is currently a glitch with the student discount page for some people. The website team is still trying to fix it.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[sunybubbatello]

I had to change my username and get a new account, but it worked out in the end. Thanks for the help!