Cancelled my subscription and I'm still getting billed.

[MC987]

I'm very irrtated and frustrated. I cancelled my subscription a long time ago and they are still billing me. I did it again a couple of days ago and the payment went through even when I deleted the subscription. Now they are trying to bill me on my old card and they're saying it's about to expire but they won't let me change my card, take my card off, or even change back to regular spotify. Spotify is pretty much forcing me to stay premium when I don't want to. I need help asap and I'm worried that Spotify probably won't get back to me right away .

[MattSuda · Accepted solution]

Hey @MC987

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.